[5 advantages] of the mobile app in a FSM software.

In today’s world, most people use mobile devices to carry out their daily activities. This includes field workers who use FSM software to manage their work operations. The mobile app of an FSM software is an essential tool to improve the efficiency and productivity of field workers, which in turn can have a positive impact on customer satisfaction and company profitability.

In this article, we will discuss five key advantages of the mobile app of an FSM software and why it is important for companies that rely on their field workers.

5 advantages of having a mobile app

#1 Real-time access to work information:

The mobile version of an FSM software allows field workers to access work information in real-time. This means they can receive real-time updates on changes in job scheduling and the status of the jobs they are performing. This can help field workers be more efficient in their work and make informed decisions about managing their jobs.

#2 Improved productivity:

The mobile app of an FSM software can help improve the productivity of field workers. By having access to work information in real-time, field workers can perform their work more efficiently and reduce downtime. In addition, the mobile version can provide field workers with access to useful tools and resources, such as service manuals and technical diagrams, which are necessary to reduce problem resolution time and improve service quality.

#3 Improved communication:

The mobile version of an FSM software can improve communication between field workers and the central office. Field workers can send real-time updates on the status of their jobs and receive new job assignments on their mobile device. This allows for greater service efficiency and reduces communication errors.

#4 Access to critical information:

The app can provide access to critical information that field workers may need on the customer site. For example, they can access service manuals, plans, and technical diagrams. They can also access information about customers, such as service histories and contact details, which is useful for reducing service time and improving customer satisfaction.

#5 Increased customer satisfaction:

The mobile app of an FSM software can have a positive impact on customer satisfaction. By allowing field workers to be more efficient and productive, and providing access to critical information, they can resolve service issues more quickly. In addition, by improving communication between field workers and the central office, errors can be reduced, which can have a positive impact on customer satisfaction.

Conclusion: Improve productivity with the SOM Operations mobile app

The mobile version of an FSM software is an essential tool to improve the efficiency and productivity of field workers, which in turn improves customer satisfaction and company profitability. Companies that do not have a mobile version of their FSM software may lag behind in terms of efficiency and competitiveness in the market.

SOM Operations has the mobile app so your technicians can work with all the information digitally and remotely.

Some Group Saltó customers have improved customer satisfaction using the app and have seen their results increase by more than 20%.