Manage the services and plan the tasks to perform with optimisation criteria to guarantee the best quality of service and cut costs:

  • Keeping in mind the scheduling availabilities of staff members
  • Making sure staff members possess the skills and meet all special requirements for performing operations successfully
  • With staff geolocation to optimise routes and resolve incidents in as little time as possible
  • Preventing excessive workloads in the assignment of tasks
  • Complying with the incident-resolution deadlines established with the client in the SLA
  • With customisable values