Manage the services and plan the tasks to perform with optimisation criteria to guarantee the best quality of service and cut costs:
- Keeping in mind the scheduling availabilities of staff members
- Making sure staff members possess the skills and meet all special requirements for performing operations successfully
- With staff geolocation to optimise routes and resolve incidents in as little time as possible
- Preventing excessive workloads in the assignment of tasks
- Complying with the incident-resolution deadlines established with the client in the SLA
- With customisable values